Contact SpinBet support
To reach SpinBet, start with live chat, open around the clock and answered by real people. For anything tied to your account, write to [email protected] using the email on file. Both routes serve players in New Zealand and Australia alike, and live chat works equally well on desktop and phone.
- Live chat
- Around the clock, real people
- [email protected]
- Account questions
- Email from your registered address
- Email change
- Send from your old email
Live chat
Live chat suits anything you want sorted now: a password reset email that hasn't arrived, a deposit that isn't showing yet, a bonus that won't activate in Rewards, or a question about how much wagering is left. Chat opens on desktop and on the mobile site, so you can message us without leaving the lobby, and you can keep the chat window open while checking your balance or Rewards. If gambling has started to worry you, chat is also where to ask for a pause: our team can put the account on hold and suggest independent support services.
Email support
Email is the channel for account matters, such as questions about verification documents or a withdrawal waiting on checks. Write to [email protected] and send it from the email registered on your account, so we can match the message to you. A request to change that registered address must come from the old one, and we strongly discourage changing it unless there is no way around it. Expect email to be slower than chat; for anything urgent, open live chat first. Include the email or mobile number on your account in every message.
Before you contact us
To speed things up, have these ready: the email or mobile number on your account, the payment method and amount if the question is about a deposit or payout, and screenshots of any error message. We don't publish a phone line for players, though for security checks we may call the number on your account. Never send a full card number in chat or email. One topic per message keeps answers quicker.