SpinBet privacy
To run your SpinBet account we hold a small set of personal details and, once you verify, copies of your documents. This page sets out what that data is, why the documents are needed and how to ask us about your information. The same rules cover accounts in New Zealand and Australia.
- Encryption
- SSL on the whole site
- Verification
- ID, address, payment method
- Calls
- Support may call the number on your account
- Questions
- [email protected]
Account data
Joining stores four basics on the account (who you are, your birthday, your home and a contact email or phone) plus the currency you choose. Your deposits, withdrawals, bonuses and any responsible gambling limits are tied to the same account. The whole site uses SSL encryption, so whatever you type on desktop or mobile is sent encrypted. Bonus eligibility is matched against household, email and IP details, as each household gets a single offer. Your chosen limits and self exclusion settings are stored with it too. The account also notes which deposit methods you've used, as each one needs verifying.
Verification documents
Payouts stay locked until the account passes verification, which is why documents are requested, ideally on the day you join. That takes three proofs: ID (passport or driving licence), an address document from the last 90 days such as a utility bill or statement, and payment proof like a photo of your card's front showing name and expiry. Skrill users capture their account screen and Paysafe users send the voucher receipt. Anything you've paid in with over the past six months counts, and we may ring the number on your account to confirm details.
Questions about your data
Questions about the personal data on your account go to [email protected]. Please write from the email address registered with us, so the team can match the request to your account. Live chat can answer quick questions, such as whether your documents have been checked. A change to the registered email itself has to be requested from the old address. To step away from play, self exclude in Player Profile or have live chat pause the account.